Lattner

Switch Your Illinois Video Gaming Operator to Lattner

Already have video gaming at your business? Lattner Entertainment Group works with licensed Illinois establishments considering a new gaming service provider. If you want more consistent communication, help with your equipment lineup, or greater attention to your gaming operation, start a conversation with our team about switching to Lattner.

We support bars, restaurants, taverns, truck stops, and other eligible establishments throughout Central Illinois, Northern Illinois, and Chicagoland. As part of Boyd Gaming Corporation, Lattner provides gaming equipment, installation coordination, marketing support, and ongoing account management.

Talk to Lattner about switching gaming operators or call 815-313-0060.

Your relationship with your terminal operator affects how you manage gaming every day. When you compare providers, consider how well your current arrangement supports your business and where you would like things to improve.

• Do you know whom to contact when a machine needs service?
• Does your operator follow up on questions and concerns?
• Are you reviewing revenue reports and equipment performance together?
• Have you discussed different machines, game selections, or changes to your gaming area?
• Are you receiving help with marketing and promotions?

Bring those questions to Lattner. Tell us what is working, what is frustrating, and what you expect from your next gaming partner.

Lattner supports the daily operation of your gaming area through dedicated Account Managers, Service Technicians, and compliance and marketing teams.

• A dedicated Account Manager: A point of contact for questions, gaming area planning, and ongoing performance discussions.
• Equipment service: Technicians within our operating area, supported by dispatch and stocked service vehicles.
• Reporting and review: Weekly Transaction reports showing daily revenue, with monthly Account Manager reviews of machine and game performance.
• Compliance support: Assistance with monitoring licensing requirements and preparing for Illinois Gaming Board inspections.
• Marketing support: Help exploring promotions and marketing opportunities for your location.

Learn more about Lattner's gaming support and service.

If you already work with another terminal operator, contact Lattner to discuss a potential switch. The next steps will depend on your existing operator arrangements and the requirements that apply to your establishment. An initial conversation gives you an opportunity to compare services and understand what needs to be addressed before a transition can be scheduled.

1. Discuss your current operation: Tell us about your business, existing equipment, service experience, and reasons for considering a change.
2. Identify transition requirements: Discuss your current arrangements and the information needed to determine appropriate next steps.
3. Assess equipment and space: Review your gaming area, available machines, premium seating, redemption equipment, and signage.
4. Plan installation and training: Once your location is ready and eligible to transition, coordinate installation and prepare your employees for the new setup.
5. Continue with ongoing support: Work with your Account Manager and service team after installation to address questions and review performance.

A potential switch is a good time to review your equipment and layout. Lattner offers video gaming terminals from IGT, Light & Wonder, and Aristocrat Gaming, along with premium seating, gaming room chairs, redemption terminals, and signage.

Tell us which machines your customers enjoy and what you would like to change. Our team can discuss available equipment and how it would fit your location. Specific machines and game selections depend on availability and the lineup developed for your establishment.

Lattner provides premium seating for your gaming area. Your Account Manager can also offer suggestions for staging your gaming business and creating a welcoming atmosphere in your gaming room or gaming parlor, including guidance on layout and choosing complementary gaming room furniture.

Lattner's furniture offering is limited to premium gaming seating. Other furnishings are purchased by the business owner, and furniture outside the gaming area remains the business owner's responsibility.

Timing depends on your current arrangements, applicable requirements, equipment availability, and installation scheduling. Share any target dates early so the discussion can account for your business hours and the steps needed before equipment changes take place.

Equipment changes need to be planned around your operation. Ask about the proposed installation sequence, expected interruption to gaming, and when the new setup will be ready for use. Confirm those details with the team before scheduling the transition.

A switch alone does not guarantee higher revenue. Equipment selection, customer demand, service, and marketing all deserve attention when evaluating your gaming operation. Lattner's reporting and performance reviews give you a regular opportunity to discuss results and consider adjustments with your Account Manager.

Start with your business name, address, contact information, and whether your establishment currently holds a gaming license. Information about your current operator arrangements, equipment, and preferred timing will help guide the conversation.

You can also share specific concerns, such as recurring service issues, questions about reports, or equipment you would like to explore. The more we understand about your current experience, the more useful the discussion will be.

Considering a change? Talk with Lattner about your current gaming setup and what you want from your next operator. Our team can explain available services, confirm coverage for your Illinois location, and discuss the next steps.

Contact Lattner about switching video gaming operators or call Illinois Sales at 815-313-0060. For Chicago-area sales inquiries, call 312-815-2680.