Industry Leading VGTs Support & Service
Lattner provides comprehensive support, marketing ideas, and mentorship to ensure the success of your VGT partnership.Account Managers
Each location receives personalized support from a dedicated Account Manager who guides you through licensing, setting up your gaming area, reviewing reports, and analyzing market trends. Your Account Manager will work with you regularly to strategize revenue optimization. Unlike salespeople, our Account Managers are experienced professionals committed to maximizing the success of our partnership.
Experience
Our team, comprised of industry veterans from legal bar and tavern video slot markets like Illinois, brings decades of experience and specialized knowledge to excel in the route gaming industry. We understand the unique aspects of route gaming, which differ from other forms of legal gaming such as casinos.
Compliance Department
We assist you in monitoring and maintaining the requirements for a valid gaming license, helping you avoid potential issues. Our compliance team keeps up with industry regulations and informs you of any market changes. Additionally, you’ll receive a compliance binder with all necessary items for Illinois Gaming Board (IGB) inspections.
Weekly Reports
Lattner provides a Weekly Transaction report detailing daily revenue. Your Account Manager will review these numbers with you monthly, analyzing trends in machine and game performance.
We Are Always Nearby
We are deeply embedded in the communities we serve, with a Lattner Service Tech always nearby within our operating area.
We Are Always Ready!
Each Lattner Gaming tech has a well-stocked vehicle for quick response and minimal downtime. Our service vehicles are equipped with GPS integrated into our Route Management Software, allowing our dispatch facility to monitor and promptly send the best available tech to your location.